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Western Reserve Group - My expierence on a claim

I have had a claim on damage to my house and got excellent service , I had no trouble what so ever
#1332556
Reply to reviews
You should first file a complaint for deceptive claim practice with the State DOI. That alerts them to other unprofessional claim service in case their is trend to force an market conduct audit and possible fine by the State. It works 30% of the time. You should get...
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#1035110
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Car totaled when a guy plowed through a stop sign. Now WRG wants to low ball value of my Volvo by hand picking similar cars used in their comparison analysis (Audatex report) that are significantly lower than the average price of the same make, model, and year...
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4.4
I liked
  • Initial assistance given in filing claim
I didn't like
  • Delay in responding
#972400
Reply to reviews
I also am having problems not so much with a claim yes but the adjuster who has no clue as to what her job is, supposed to be my adjuster she is the worst I have spoke to her boss who blew me off and when this situation is completed I am sending a letter to their CEO...
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Anonymous
IndianaClaimAdvocates.com

Dont take NO for a response without getting a 2nd opinion. Many forms cover this type of loss but limited to $5000. May be an improper investigation that results in a denial o...

1.9
#927151
Reply to reviews
BUYER BE WARNED, I would highly recommend staying away from this insurance agency. They will gladfully take your money month after month without fail, but when you eventually have a claim, they will make excuse after excuse why they won't cover it. Don't be fooled by...
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Anonymous
Anonymous

One of this companies "insureds" hit my vehicle, their driver was at fault. Here I am 45 days out still no response from the claims department of this company my vehicle is dr...

1.0
Mogadore, Ohio
I didn't like
  • Felt i was not a customer
  • Poor customer service
  • Entire claim process
#620636
Reply to reviews
Insured for 5 yrs on a 10 units, 2 multi-family family buildings. Never had a claim. Rates have more than tripled in 5 years, then after a pay the full year premium, we get a letter stating that there are mandatory items that must be addressed - including wanting us...
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Anonymous
Anonymous

Your claims history is not the only impact to your rate changes. You, your age, your homes age, your insurance score, etc are factors that impact rate. Also just like your com...

1.0
#542353
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Have lived in a house my father grew up in for 33 years. Dad passed then mother years later, called Marlin Zook Agency in Dalton explaining that the house was to become mine when the estate was settled. Almost three years passed and when the estate settled, called and...
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#346106
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Western Reserve refused coverage on my mothers home. Her policy was due May 18th, it said on her bill if no payment was received by May 30 the policy would drop.I tried to make a payment online 5-21 and couldn't get through. We had a major storm on May 25 and they...
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#253495
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Contact Western Reserve Group

Mailing Address:
The Western Reserve Group
1685 Cleveland Road PO Box 36
Wooster, Ohio 44691-0036
United States
Phone:
(800) 362-0426
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